Problems with missed bin collection
It did.
I emailed Rother DC on Friday 1st and tried to call them, but the phone simply kept ringing. Today (Monday 4th August) however, I did speak to a ‘customer service’ individual who told me that Rother DC had sent Kier (the ‘provider’) information about the failed collection on the 28th, but that it was waiting outcome - Rother DC code for ‘nothing’s happened yet’. More amazingly, they have no way of chasing non-collections so I, as a Council Taxpayer, have to just wait until Kier collect - presumably this Thursday (7th) with a front garden and kitchen overflowing with recycling, representing a significant H&S risk, given the rural nature of our area.
Surely this can’t be right?
Andy Godfrey
Three Oaks